Returns, Refunds & Product Concerns Policy

At Marley Moo, we want you and your dog to be happy with your purchase. We take the quality and safety of our pet food seriously and welcome feedback from our customers.

Change-of-Mind Returns

As our products are pet food, we do not offer refunds or exchanges if you change your mind, order the wrong product, or decide that a product is no longer needed. If you notice an issue with your order please contact us as soon as possible so we can do our best to remedy it before shipping.

Please check your order carefully before completing your purchase.

Product Concerns or Problems

If you have any concerns about the quality, condition, safety or suitability of a product, please contact us as soon as possible.

Please include your order number, a description of the issue and, where possible, photographs of the product and packaging. This helps us investigate and respond promptly.

We will assess each concern individually and work with you to resolve the issue appropriately.

Contact Us

If you have a question about your order or a concern about one of our products, please contact us here:

 

We appreciate you getting in touch and giving us the opportunity to address your concerns.