Frequently asked questions
What makes your raw dog food different?
Our raw dog food combines the benefits of raw feeding with a science-backed approach to canine nutrition. Developed with animal nutrition expertise, our recipes are designed to provide balanced nutrition while incorporating carefully selected ingredients to support your dog's overall health, including joint mobility, skin and coat health.
What is the return policy?
As our products are pet food, we do not offer refunds or exchanges if you change your mind, order the wrong product, or decide that a product is no longer needed. If you notice an issue with your order please contact us as soon as possible so we can do our best to remedy it before shipping.
What ingredients do you use?
We proudly use ingredients sourced locally here in New Zealand. We carefully select each ingredient for its nutritional contribution and role in our recipes. Each product will have a full ingredient list available so you can make an informed choice about what you feed your dog.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times aim for overnight shipping, however, these cannot be guaranteed for rural areas. You can nominate a preferred arrival day of Tuesday to Thursday and we will do our best to achieve this. Orders are shipped Monday to Wednesday to ensure overnight delivery.
Where do you ship to?
Currently we ship New Zealand wide.
Where are your products manufactured?
Our products are developed and manufactured in Taranaki, New Zealand.
How much does shipping cost?
Shipping is calculated in your cart based on your location and the items in your order.
How do I transition my dog to your food?
We recommend transitioning gradually over a week with their current diet, increasing the raw food each day. Monitor your dog's appetite, stools and general wellbeing. Some dogs may need a longer transition period. If your dog has digestive issues or a medical condition, seek advice from your veterinarian.
How do I store your raw dog food?
Keep the food frozen until needed. Thaw portions safely in the refrigerator, serve promptly and refrigerate or discard any leftovers according to the product's handling instructions. Discard within 3 days of being defrosted.
Is raw feeding suitable for every dog?
Dogs have different nutritional needs depending on their age, size, activity level and health. Our feeding guidance will help you determine whether our products are suitable for your dog. Some dogs may need individual advice from a veterinarian. Our recipes are formulated to meet the guidelines for growth and reproduction, these formulations are also beneficial as an everyday diet for all dogs at any life stage.
Is raw dog food safe to handle?
Raw pet food must be handled carefully because raw meat can contain harmful bacteria for humans. Wash your hands, clean utensils and surfaces thoroughly, keep raw pet food separate from human food, and prevent children from handling it.
Is your raw dog food nutritionally complete?
Yes. Our goal is to make raw feeding easier by providing a nutritionally complete and balanced meal, rather than requiring owners to prepare and supplement their dog's diet themselves. Our diets are formulated to AAFCO guidelines.