Privacy policy

Privacy Policy

Last updated: 18 October 2026

1. Introduction

At Marley Moo (“we”, “us” or “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, place an order, contact us or interact with our business.

We handle personal information in accordance with the New Zealand Privacy Act 2020 and other applicable privacy requirements.

2. Information We Collect

We may collect the following information when you interact with our business:

  • Personal details: Your name, email address, telephone number and delivery address.

  • Order information: Products purchased, order history, delivery preferences and transaction details.

  • Payment information: Payment confirmations and transaction details processed through our payment providers. We do not intend to store your full payment card details.

  • Communications: Information you provide when contacting us with enquiries, feedback or complaints.

  • Website information: Your IP address, browser type, device information, pages visited and website usage data, where collected through cookies or analytics tools.

Providing certain information is necessary for us to process your order and deliver our products. If you choose not to provide the required information, we may be unable to fulfil your order.

3. How We Use Your Information

We collect and use your personal information to:

  • Process and fulfil orders for our pet food products.

  • Arrange deliveries and communicate order updates.

  • Respond to enquiries, feedback and customer support requests.

  • Process payments, refunds and any applicable order adjustments.

  • Improve our products, services and website experience.

  • Send marketing emails and product updates where permitted by law and, where required, with your consent.

  • Maintain business records and meet our legal and regulatory obligations.

  • Protect our business, customers and website against fraud or misuse.

We will not use your personal information for purposes unrelated to these activities unless permitted by law or you have agreed to the additional use.

4. Sharing Your Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

  • Payment providers to process transactions securely.

  • Courier and delivery providers to deliver your orders.

  • Website and e-commerce providers to operate our online store and manage orders.

  • Email marketing and analytics providers to manage communications and understand website performance, where these services are used.

  • Professional advisers and government agencies where reasonably necessary or legally required.

These providers may only receive the information reasonably necessary to perform their services, subject to applicable legal requirements.

Some service providers may store or process information outside New Zealand. Where this occurs, we will take steps required by applicable New Zealand privacy law.

5. Payment Security

Payments made through our website may be processed by third-party payment providers. Your payment information will be handled in accordance with the relevant provider’s privacy and security practices.

We do not intend to store full payment card details on our own systems.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand visitor behaviour and improve the shopping experience.

Where applicable, these technologies may collect information such as your device type, browser, IP address and pages visited.

We may use third-party analytics or marketing tools if enabled on our website. These tools may collect information according to their own privacy policies.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7. Marketing Communications

If you subscribe to our mailing list or otherwise agree to receive marketing communications, we may send you information about new products, promotions, offers and business updates.

You can unsubscribe at any time by using the unsubscribe link in our emails or contacting us directly.

We may still send essential communications relating to your orders, payments, deliveries or customer service.

8. How We Protect Your Information

We take reasonable steps to protect your personal information against loss, unauthorised access, misuse, alteration or disclosure.

These measures may include using reputable service providers, limiting access to personal information and maintaining appropriate digital security practices.

However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

If a privacy breach occurs, we will respond in accordance with our legal obligations, including notifying affected individuals and the Privacy Commissioner where required.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business records and meeting legal obligations.

When information is no longer required, we will take reasonable steps to securely delete it or ensure it is no longer identifiable, where appropriate and lawful.

Some transaction and business records may need to be retained for legally required periods.

10. Your Privacy Rights

Under the New Zealand Privacy Act 2020, you have the right to request access to personal information we hold about you and to request corrections if that information is inaccurate or incomplete.

To make a request, please contact us using the details below.

We may need to verify your identity before responding. We will respond within the time required by applicable law and explain if we cannot fulfil a request.

You may also contact the Office of the Privacy Commissioner in New Zealand if you have concerns about how your personal information has been handled.

Website: https://www.privacy.org.nz/

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of those external websites.

We recommend reviewing their privacy policies before providing personal information.

12. Children's Privacy

Our website and products are intended for adults purchasing pet food. We do not knowingly collect personal information directly from children through our online store.

If you believe a child has provided personal information to us, please contact us so we can assess and address the situation appropriately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality or legal requirements.

Any updates will be published on our website, together with the revised “Last updated” date.

14. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy-related concern, please contact us using the contact form.

We are committed to handling your information responsibly and treating your privacy with care.